I said, "If that was the case how come I can't get into this vault?" So, I ended the call in more frustration than when I called.
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He said that the code I was given had already been used. At the end of the call (another 1-1/2) I explained my reason for calling (unable to open the vault and now being hit with two charges to file my fed/state return was unacceptable since I was given a code to enter). He also during the beginning of the call stated that as a result of the inconvenience that he was sending me a credit for next year's returns so that I wouldn't be out any money for the time and trouble and that I was a valued customer. I explained that I had spent hours for that specific feature whereby he tried to tell me what was good for me - save it not only on my desktop but also another place (like Google drive etc.)
He was unable to explain why and tried to tell me that I don't need to save it online - to save it to my computer rather than the cloud. He stated I had the vault and stated if that was so how come I couldn't select my documents to save to it as ** had explained I could do. He also found that the first tech was wrong to have me uninstall my desktop version to get the online version and that ** was also wrong.Īfter spending an hour (mostly me explaining to him the prior scenarios) we reinstalled the desktop and again tried to get into the vault and I got the same results. To add to my frustration he explained during this initial conversation that I could save my docs online w/o filing an online version. This time he explained I didn't need or understand (despite reading his own internal notes) why I had an online version. So, I made my third and final call and reached a manager who I asked for specifically since I had been through the drill twice before. I was also unable to get into the 'vault' even the online support answers offered by Turbo Tax. E-filing your state return is sold separately but you can avoid that by choosing to print and mail instead of e-file.Well I waited three days until I had the time (after spending 2-1/2 hours the first time with a lot of frustration). State e-file sold separately." This means you will get the download product for a state of your choosing in order to prepare and file it. TurboTax Premier 2021 includes "1 State via download ($40 value*).
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Please clarify : State return software is included, but not for state filing. Regarding "State" confusion, on Premier product page, it says: you should be paying around $39.99 for it and it includes a $10 gift card so it essentially makes the Turbotax $29.99 which matches previous years. So essentially if you purchase this bundle on 12/29.
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